Enterprise 2.0 has several tools, let me see: IM, e-Mail, Content Server (Files like documents, spreadsheets, videos, images, etc), Wikis, Blogs, RSS, Podcast and so on. But what is the best way for starting in an Enterprise? I believe the last order represent the simplest way to start, let me explain…
The natural evolution in the Enterprises could be… First, we use Instant Messengers with e-mails then we share files through some Content Server (usually Windows shared folders)… after that you need to join partners with files and knowledges (in text way), that’s why the Wikis and the Blogs appear in the Enterprise scenario. You publish to your partners the explanation about of your forms.
Ok, now you need a tool in your labor site for deploys a Wiki (or a Blog)… If you want to compare, I could recommend you this table http://en.wikipedia.org/wiki/Comparison_of_wiki_software. In my personal opinion Twiki is the best Open Source Software in this category, easy for install, complete information in its site and could transform to Blog or Content Manager and the most mature project.
A Wiki is the easiest tool for knowledge workers, but you need to establish certain “rules” for its operation, examples: The Wiki is for expose the transact procedures to the others employees, for register our depth procedures (manuals, white papers, etc), and for has our personal page”. Because of Wiki is a blank slate.
But your Wiki’ll grow up… and you’ll need to migrate to other technology… and at this point I think you’ll have to adopt a Commercial Wiki…
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