Web 2.0 is really good for the internauts, but Enterprise 2.0 is different for the business owner. In Internet the rule makers are the people, they have the decision power to rate the better or worse things.
Intranets were designed to communicate content and culture from the employers to the employees. Enterprise Portal evolution suppose a great challenge for the Administrator: First, the Portals started with a “committee of experts” who published “proper” content to all the knowledge workers; now Portal Author could be each worker, with his or her own ideas and vision. The challenge is to align the content of these new tools to the business owner vision to obtain benefits and avoid inadequate uses.
If in the collaborative tools you are going to allow to the employees speak of their work… Where does start confidential information? Where does start general information?
Some Intranet Administrators allow the workers to have their own personal space, panels of messages including car sales, even photos of their vacations. According to Administrators this stimulates to the workers to lose the “fear” to use collaborative tools, even the knowledge workers feel better with its job, and they love to go to their work center.
Concluding, before beginning with an implementation of collaborative tools, the companies must establish clearly their use and operation policies. The policies have to mark the tolerance limits, the accepted contents and the Administrators have to classify the information and define the access levels.